Embroidery Q&A

• What is the ordering process for custom embroidered caps and shirts?

  • Pick the items that you want.
  • Choose the quantity and colors for each item
  • Place your order through the website (your credit card will not be charged the full amount. We will only charge a 20% deposit). The balance will be charged after you approve your sample.
  • Immediately after you place your order, you will be sent a questionnaire via email that will ask all the details (logo, thread colors, etc.) that we require to start your order.
  • You will be emailed a sample within 5 to 6 business days
  • Complete order will ship (after logo is approved by you) within 5 to 6 business days
• If I do not have a logo, what can I do?
  Please go to our stock logo page and pick a logo that you like. You will be emailed an order form "after" you place your order for the merchandise that you want decorated. Once you receive the emailed order form, you will be asked the stock logo number that you want.
• What is the difference between a logo and lettering?
  Logo; is an image or design Lettering; is any lettering that we offer in our "stock lettering"
• What can I get when choosing "Embroidery 2 Locations"?
  You can have a logo sewn on one location and stock lettering for the 2nd location. If you want 2 logos then you will be charged extra. We will let you know the charge before we start.
• I need a Marlin's cap. Can you do it?
  We cannot embroider licensed logos unless you hold the license.
• Can I have my logo in 3D (puffed or raised)?

  We have a 36 piece minimum to do 3D. If you have a logo that you want done in 3D, please email us before to see if we can do the logo,"not all logos can be done 3D".  We will quote you the extra cost. Please send your email to; logos@customizedwear.com. Please mention the logo name with 3D on the subject line.
• How do I send my logo to you?
  You can send your logo through email. Please send your logo in either of the following formats; JPG, BITMAP, GIF, TIFF, PDF and Microsoft Word. If you do not have the logo available in any of these formats please contact us for other options.
  
  Please send your logo via email to: logos@CustomizedWear.com
  
  Once you order is received we will email you a confirmation.
  
• How long does it take after I place my order for custom embroidered items?
  Custom decorated merchandise: The complete process takes approximately 10-12 business days. Once you place your order we will sew your logo on the product that you choose. This takes approximately 5-6 business days. Once you approve your design, your order is scheduled for production and should be completed and ready to ship to you in approximately 5- 6 business days.
  
• Do you have a "RUSH" service available for promotional caps?
  Yes. We charge 50% more per piece to ship within 4 business days after the sample is approved. We charge 25% more per piece to ship within 5 business days after sample is approved. This is from the day we receive your completed order and final artwork. Cutoff time; Completed orders must be submitted by 1PM, Eastern time. Orders received after 1PM will be considered received on the following business day for the purpose of determining the date of shipment. Additional "Express" freight charges may be necessary.
  If you have an account with UPS or Federal Express, please give us your account number for billing.
  
• How are the prices determined?
  What's Included: When you order at least 12 pieces the price listed includes digitizing, setup, and embroidery of an average standard size logo of up to 8000 stitches for a logo design. The quantity discount prices are based on the order having the "same" logo/lettering" on all items. For a second location of embroidery, the price includes up to 3000 stitches. The price that is shown, in the grid, next to each product is based on one location of embroidery, see pricing for addition locations. The only additional cost is your shipping expense.
  
  Quantity Pricing: The more you buy the less you pay! Please follow the pricing that applies to the quantity that you are ordering. Each product page clearly lists the price in a grid for each quantity break. Price breaks are at 12, 24, 36, 48, 72, 96, 144, 288, 576, 1008, and 1500.
  
  All prices are subject to change without notice.
• What if my logo requires more than the standard stitch count?

  Most logos will usually only require up to 8000 stitches. Any stitches over the 8000 will cost an additional $0.39 per each 1000. If by chance your logo requires more than that, we will contact you with the additional cost for you to approve before we start your order.
• Can I mix up the styles and colors?
  Shirt & Tees: Using the same logo design for all the items that you choose, you may combine items, sizes and colors for pricing. We have a minimum of 6 pieces per style and per color, and per size. For example, if you order 24 tee shirts, 24 sport shirts, and the same design is used for all of the items, you would follow the 48 pieces price break for each item. Caps Because embroidery on headwear requires a special setup and special equipment, headwear must stand-alone for quantity pricing and for minimum quantities. All cap orders should be ordered in dozens. That is 12 pieces per style, per color, and per size.
• Can I combine my custom embroidered order with shirts and caps?
  Yes, you may as long as you order the minimums required for either shirts or caps. For example you may order 6 shirts and 12 caps.
• What if I do not want to order 12-piece minimum?
  Minimum Quantity: Because of the extensive set-up time and expense required to custom embroider your logo; we have a 12 piece minimum for embroidery.
• Will my logo fit on a cap or shirt?

  Logo position for shirts and tees: We usually will place your logo on the left chest side of a shirt or tee. You may request your logo to be placed on the opposite right side.
  
  Logo size: logo designs have a average size of 3.75" wide by 2.00" tall or maximum size of 4.10" wide by 2.15" tall
  
  Small Text: The smallest text we can embroider to remain legible is about 0.25" (6mm) high. Usually, a single line of text can only include about 20 characters and spaces before it requires the text to be split into two lines.
  
  Logo position for caps: Most logos are centered on the middle front of the cap. We do get several requests for lower left or lower right positioning (closest to the bill). On finished caps, depending on the style, we can place the logo approximately 1 ¼” to 1 ½” from the bill. We can also place small logos on the back and also either side of the cap.
  
  Logo size for caps: Front logo designs have a maximum height of 2.25" tall (less for visors). The width may be as wide as 4.5" or more. Back and side logos are generally ½” to 1 ½” tall. The width is generally 3 .5”. Logo sizes are not exact and can vary. We cannot embroider under or on top of the bill, nor can we embroider on the back strap of the cap. Those positions can only be embroidered on the cap panels before they are assembled overseas.
• How many thread colors can I use?

  Thread Colors: Your embroidery may include up to six (6) different colors at no extra charge. Add $0.10 cents per color per piece for additional colors. Most logos usually have 2 to 4 colors. We will use as many thread colors needed to complete your logo to your satisfaction. 

  Metallic Thread: We offer some metallic thread for an additional cost, please ask your embroidery specialist (varies per logo).

  Color Matching: We will automatically try to match the colors in your artwork unless you specify otherwise. If you have a Pantone PMS code color that you would like us to match, please specify the number for us to match it to.
• Can I have different thread colors on different items?
  Yes, you may change the thread colors twice per order at no charge on a minimum of 72 pieces. For any additional changes there will be a charge of $0.50 per piece.
• How do I choose my thread colors?

  See our standard color chart.
  
  Color Matching: The thread colors shown are just a few of what we offer, we have many more. We will automatically try to match the colors in your artwork unless you specify otherwise. If you have a Pantone© PMS code color that you would like us to match, please specify the number for us to match it to.
• What lettering (font) styles can I use and how many letters?

  Click here to see embroidery font samples. The smallest text we can embroider with any accuracy is about 0.25" (6mm) high. Typically, a single line of text can only include about 20 characters and spaces before it requires the text to be split into two lines.
• Will I see a sample of my embroidery after I place my order?

  Custom decorated orders: Once you place your order we will sew out your logo. We will take a picture of it and e-mail it to you at NO CHARGE for you to approve. Additional samples requested will be $18.00 per sample picture. You will be allowed to change the size, thread color or logo position if we did not follow your instructions. If you make changes to the actual logo that you have selected or provided then we do charge edits fees. Any changes you request (size, color, position) will be made and a revised sample will be sent to you via email. If you prefer that we send you the actual sample, there will be an additional charge of $25.00. This includes shipping your sample to you UPS ground service. We reserve the right to charge the balance due us on a custom order if we do not get a reply from you within 15 business days.
• Can I get a "BLANK" sample before I place my custom order?

  We highly recomend ordering a blank caps sample before starting a custom order. Once the caps are chosen, they cannot be changed after they are decorated. It may be a good idea to order a few blank caps or shirts that you may be interested in having us embroider for you. This way you are sure that you like that particular item. You can place your order through our other website; www.capwholesalers.com . Once you decide on the items you like, we will credit you back 30% of the cost of the samples (up to 4 pieces) and apply the credit towards your custom order. Freight charges are not refunded.
• How do I pay for my order?

  Payment Methods
  Visa, MasterCard, Discover and American Express.
  Pre-Paid money orders/cashier checks.
  Company check (Must wait for check to clear.)
  Credit cards issued outside of the USA are not accepted.
  No COD’s.
  Wire transfers for international customers only. This excludes Canadian customers; major credit cards are accepted
  
  Schools and Government: We accept written Purchase Orders from schools and government agencies.
  
  Custom Orders: We require a 20% deposit on all custom orders. The balance prepaid before the completed order is shipped.
• Why won't you ship my order to the ship address I requested?

  With all the fraudulent activity online, we reserve the right to deny drop shipping an order paid with PayPal or any other credit card. The credit card companies will charge us back and will not stand behind the merchant if an order is drop shipped to a different address other then the registered billing address they have on file. We try our best to verify certain information that is provided by the customer so that we can ship to the requested address.
• Over runs/Under runs and imperfections
  Every effort will be made to ship exact quantities as ordered, however an over/under run rate of 5% is standard on embroidery orders. This is due to having to make adjustments with logos and equipment for the best sewing quality.
• Quality Embroidery when matching your logo

  When sewing on material, it's not like printing on paper and you may not get the fine details to show. Measurements cannot be guaranteed and the size of the logo may vary once we go into production. Also, tiny lettering may need to be enlarged or left off.
• Returns?
  Custom decorated shirts & caps: Once an order is placed and the style, color and quantities have been selected, their can be no changes. Any changes, even if possible will have restocking, shipping fees and digitizing fees applied.
  
  At CustomizedWear.com your satisfaction is our top priority. We provide a stitch out or a sample for your approval before we start production. Once production starts, and the items are decorated, there can be no returns. When merchandise is received if any problems, we must receive back the merchandise within 30 days. We will look at the product to determine if returnable or replaceable.
• Cancellations or Changes?

  Custom embroidered items: Once an order is placed with a customized logo, if changed or cancelled certain restrictions apply. If changes are even possible they are subject to a cancellation fee which includes digitizing, set-up and freight charges that apply. Once you receive your email sample for approval, you can adjust the logo size and thread color one time at no charge. If the directions are not followed correctly for the changes you requested, we will adjust it again at no charge. Any further changes that are requested, you will incur edit fees starting at $45.00 per edit. If we create the sample and email it to you for approval but do not receive a reply or any attempt to contact us within 10 days, you may be subjected to forfeiting your deposit. Orders pending approval longer then 14 days are non refundable. We recommend that you order blank samples for review before placing a custom order because you can not change the cap style once the caps are ordered. If the merchandise has already been decorated, it is not returnable.