Ordering, Shipping & Return Policies

Ordering, Shipping and Return Policies

On occasion when shipping so many orders on a daily basis, errors may occur. If you are shipped more merchandise than what you ordered or merchandise that was not ordered by you, it's your responsibility to notify us at 877-984-2277 to let us know within 24 hours of receipt of goods. You must return any items that were shipped but not ordered by you or that you were not billed for.

Shipping Time

Custom decorated merchandise: The complete process takes approximately 10-12 business days. Once you place your order, we will sew your logo on the product that you choose. This takes approximately 5-6 business days. Once you approve your design, your order is scheduled for production and should be completed and ready to ship to you in approximately 5-6 business days.

Blank merchandise: Need your order FAST? Most orders placed before 12:00 p.m. EST are shipped the same day.

Shipping time most orders for blank merchandise are delivered within 5 to 6 days of being placed, if shipping in the US. We will notify you within 24-48 hours if items you ordered are out of stock.

Shipping Methods

Orders are shipped regular UPS ground. Overnight shipping is available. International orders are shipped via USPS. Email us for more information.

STANDARD SHIPPING RATES (excludes HI, PR or AK): Shipping rates may need to be adjusted if shipping from multiple locations to fulfill the order, you would be notified to approve the cost difference.

ORDERS OVER 576 PIECES: This will require a custom freight quote. You will be notified via email to approve the shipping cost.

EXPEDITED, EXPRESS OR AIR SHIPMENTS: This will require a custom freight quote. You will be notified via email to approve the shipping cost.

INTERNATIONAL ORDERS: This will require a custom freight quote. You will be notified via email to approve the shipping cost. Duties and taxes are not included and may be required due on delivery.

Shipping Rates

Standard ground shipping rates for customized caps (excludes HI, PR or AK)

1 DOZEN= $29.95

2 DOZEN= $31.95

3 DOZEN= $36.95

4 DOZEN= $38.95

5 DOZEN= $39.95

6 DOZEN= $41.50

7 to 12 DOZEN= $58.95

Payment Methods

Visa, MasterCard and American Express. Pre-Paid money orders/cashier checks. Company check (Must wait to clear.) Credit cards issued outside of the USA are not accepted. No CODís. Wire transfers for international customers only. This excludes Canadian customers; major credit cards are accepted. Schools and Government: We sometimes at our discretion accept written purchase orders from schools and government agencies. Custom Orders: We require a 35% deposit on all custom orders. The balance prepaid before the completed order is shipped.


Stock: Stock is not always guaranteed after checkout; we will notify as soon as possible if we are out of an item on your order.

Patterns & Colors: Item patterns and colors may not always be identical due to factory material and dye changes.


Blank shirts & caps: 

 Returns are subject to a 20% restocking fee. 

 Pieces are not returnable or exchangeable (this applies to orders that are less than 12 pieces per color, per style.)  Altered and decorated garments are not returnable. Shipping and handling charges are not refundable.

Returns to be shipped to:

Hatco International

Attn: Returns

11776 W. Sample Rd, Unit 102

Coral Springs, FL 33065

Please include a copy of your order or a note with your original invoice/order number. Claims must be made within 15 days from receipt.

Items must be sent freight pre-paid.

Please allow up to 10 business days for credits to be processed.

Custom decorated shirts & caps

Once an order is placed and the style, color and quantities have been selected, there can be no exchanges. Any changes, even if possible, will have 20% restocking and shipping fees applied.

Once your custom order is completed and shipped, if any problems arise, please notify us immediately. Any lost packages need to be claimed by the estimated delivery time or we are not responsible.

At CustomizedWear.com your satisfaction is our top priority. We provide a stitch out or a sample for your approval before we start production. Once production starts, and the items are decorated, there can be no returns.

Blank merchandise:

Cancellations are subject to a 20% restocking fee.

Order cancellation can only be made before shipment.

Once shipment occurs, the return policy is in effect.

Custom screen-printed and custom embroidered items: 

Once an order is placed with a customized logo and then it is cancelled, it is subject to 20% restocking fee, digitizing, set-up and freight charges that apply. If an order is placed and the sample does not get approved within 14 days, the order is nonreturnable. If the merchandise has already been decorated Custom embroidered caps are not returnable.


We are not responsible for estimated back-order dates posted on the website. This is an estimated date and we cannot guarantee or control the stock coming in. If an item is unavailable it will be removed from the order and you will be notified via email or phone. We generally will ship the available items.

Tracking Numbers

Please note that due to the amount of orders that are received daily, we do not automatically send tracking information, but we are happy to supply it when requested. You may request tracking for your order by calling us at (877) 984-2277 or you may send an email to info@customizedwear.com

Prices on our website.

All prices are subject to changes without notice.

Shopping Cart Web Site powered by MightyMerchant v5.1