• Pick the items that you want.
• Choose the quantity and colors for each item
• Place your order through the website (your credit card will not be charged the full amount. We will only charge a 20% deposit). The balance will be charged after you approve your sample.
• Immediately after you place your order, you will be sent a questionnaire via email that will ask all the details (logo, thread colors, etc.) that we require to start your order.
• You will be emailed a sample within 5 to 6 business days
• Complete order will ship (after logo is approved by you) within 5 to 6 business days
We have a 36 piece minimum to do 3D. If you have a logo that you want done in 3D, please email us before to see if we can do the logo,"not all logos can be done 3D". We will quote you the extra cost. Please send your email to; firstname.lastname@example.org. Please mention the logo name with 3D on the subject line.
Most logos will usually only require up to 8000 stitches. Any stitches over the 8000 will cost an additional $0.39 per each 1000. If by chance your logo requires more than that, we will contact you with the additional cost for you to approve before we start your order.
Logo position for shirts and tees: We usually will place your logo on the left chest side of a shirt or tee. You may request your logo to be placed on the opposite right side.
Logo size: logo designs have a average size of 3.75" wide by 2.00" tall or maximum size of 4.10" wide by 2.15" tall
Small Text: The smallest text we can embroider to remain legible is about 0.25" (6mm) high. Usually, a single line of text can only include about 20 characters and spaces before it requires the text to be split into two lines.
Logo position for caps: Most logos are centered on the middle front of the cap. We do get several requests for lower left or lower right positioning (closest to the bill). On finished caps, depending on the style, we can place the logo approximately 1 ¼” to 1 ½” from the bill. We can also place small logos on the back and also either side of the cap.
Logo size for caps: Front logo designs have a maximum height of 2.25" tall (less for visors). The width may be as wide as 4.5" or more. Back and side logos are generally ½” to 1 ½” tall. The width is generally 3 .5”. Logo sizes are not exact and can vary. We cannot embroider under or on top of the bill, nor can we embroider on the back strap of the cap. Those positions can only be embroidered on the cap panels before they are assembled overseas.
Thread Colors: Your embroidery may include up to six (6) different colors at no extra charge. Add $0.10 cents per color per piece for additional colors. Most logos usually have 2 to 4 colors. We will use as many thread colors needed to complete your logo to your satisfaction. We offer some metallic thread for an extra $0.50 per piece.
Color Matching: We will automatically try to match the colors in your artwork unless you specify otherwise. If you have a Pantone© PMS code color that you would like us to match, please specify the number for us to match it to.
See our standard color chart.
Color Matching: The thread colors shown are just a few of what we offer, we have many more. We will automatically try to match the colors in your artwork unless you specify otherwise. If you have a Pantone© PMS code color that you would like us to match, please specify the number for us to match it to.
Custom decorated orders: Once you place your order we will sew out your logo. We will take a picture of it and e-mail it to you at NO CHARGE for you to approve. Additional samples requested will be $18.00 per sample picture. You will be allowed to change the size, thread color or logo position if we did not follow your instructions. If you make changes to the actual logo that you have selected or provided then we do charge edits fees. Any changes you request (size, color, position) will be made and a revised sample will be sent to you via email. If you prefer that we send you the actual sample, there will be an additional charge of $25.00. This includes shipping your sample to you UPS ground service. We reserve the right to charge the balance due us on a custom order if we do not get a reply from you within 15 business days.
We highly recomend ordering a blank caps sample before starting a custom order. Once the caps are chosen, they cannot be changed after they are decorated. It may be a good idea to order a few blank caps or shirts that you may be interested in having us embroider for you. This way you are sure that you like that particular item. You can place your order through our other website; www.capwholesalers.com . Once you decide on the items you like, we will credit you back 30% of the cost of the samples (up to 4 pieces) and apply the credit towards your custom order. Freight charges are not refunded.
Visa, MasterCard, Discover and American Express.
Pre-Paid money orders/cashier checks.
Company check (Must wait for check to clear.)
Credit cards issued outside of the USA are not accepted.
Wire transfers for international customers only. This excludes Canadian customers; major credit cards are accepted
Schools and Government: We accept written Purchase Orders from schools and government agencies.
Custom Orders: We require a 20% deposit on all custom orders. The balance prepaid before the completed order is shipped.
With all the fraudulent activity online, we reserve the right to deny drop shipping an order paid with PayPal or any other credit card. The credit card companies will charge us back and will not stand behind the merchant if an order is drop shipped to a different address other then the registered billing address they have on file. We try our best to verify certain information that is provided by the customer so that we can ship to the requested address.
When sewing on material, it's not like printing on paper and you may not get the fine details to show. Measurements cannot be guaranteed and the size of the logo may vary once we go into production. Also, tiny lettering may need to be enlarged or left off.
Custom embroidered items: Once an order is placed with a customized logo, if changed or cancelled certain restrictions apply. If changes are even possible they are subject to a cancellation fee which includes digitizing, set-up and freight charges that apply. Once you receive your email sample for approval, you can adjust the logo size and thread color one time at no charge. If the directions are not followed correctly for the changes you requested, we will adjust it again at no charge. Any further changes that are requested, you will incur edit fees starting at $45.00 per edit. If we create the sample and email it to you for approval but do not receive a reply or any attempt to contact us within 10 days, you may be subjected to forfeiting your deposit. Orders pending approval longer then 14 days are non refundable. We recommend that you order blank samples for review before placing a custom order because you can not change the cap style once the caps are ordered. If the merchandise has already been decorated, it is not returnable.
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