Shipping & Returns

Ordering, Shipping and Return Policies

Customer agreement after placing a blank or custom order.
On occasion when shipping so many orders on a daily basis, errors may occur. If you are shipped more merchandise than what you ordered or merchandise that was not ordered by you, it's your responsibility to notify us at 877-984-2277 to let us know within 24 hours of receipt of goods. You must return any items that were shipped but not ordered by you or that you were not billed for.

Shipping Time


Custom decorated merchandise: The complete process takes approximately 10-12 business days. Once you place your order we will sew your logo on the product that you choose. This takes approximately 5-6 business days. Once you approve your design, your order is scheduled for production and should be completed and ready to ship to you in approximately 5-6 business days.

Blank merchandise: Need your order FAST? Most orders placed before 12:00 p.m. EST are shipped the same day.

Shipping time most orders for blank merchandise are delivered within 5 to 6 days of being placed, if shipping in the US. We will notify you within 24 hours if items you ordered are out of stock.

Shipping Methods

Orders are shipped regular UPS ground. Overnight shipping is available. International customers may choose Global Express (3-5 business days) or Air Parcel Post (4-10 business days). Email us for more information.

STANDARD SHIPPING RATES:  Shipping rates may need to be adjusted if shipping from multiple locations to fulfill the order, you would be notified to approve the cost difference.

ORDERS OVER 576 PIECES: This will require a custom freight quote. You will be notified via email to approve the shipping cost.

EXPEDITED, EXPRESS OR AIR SHIPMENTS: This will require a custom freight quote. You will be notified via email to approve the shipping cost.

INTERNATIONAL ORDERSThis will require a custom freight quote. You will be notified via email to approve the shipping cost.

Shipping Rates

Standard ground shipping rates for customized caps (excludes HI, PR or AK)
1 DOZEN= $29.95
2 DOZEN= $31.95
3 DOZEN= $36.95
4 DOZEN= $38.95
5 DOZEN= $39.95
6 DOZEN= $41.50
7 to 12 DOZEN= $58.95

Payment Methods

Visa, MasterCard and American Express. Pre-Paid money orders/cashier checks. Company check (Must wait to clear.) Credit cards issued outside of the USA are not accepted. No CODís. Wire transfers for international customers only. This excludes Canadian customers; major credit cards are accepted. Schools and Government: We accept written Purchase Orders from schools and government agencies. Custom Orders: We require a 35% deposit on all custom orders. The balance prepaid before the completed order is shipped.

Returns

Blank shirts & caps
Returns are subject to a 20% restocking fee.
Pieces are not returnable (this applies to orders that are less than 12 pieces per color, per style.)
Altered and decorated garments are not returnable.
Shipping and handling charges are not refundable.
Returns to be shipped to: 

Hatco International

Attn: Returns

11776 W. Sample Rd, Unit 102

Coral Springs, FL 33065

Please include a copy of your order or a note with your original invoice/order number. Claims must be made within 15 days from receipt.
Items must be sent freight pre-paid.
Please allow up to 10 business days for credits to be processed.

Custom decorated shirts & caps
Once an order is placed and the style, color and quantities have been selected, there can be no exchanges. Any changes, even if possible will have 20% restocking and shipping fees applied.

At CustomizedWear.com your satisfaction is our top priority. We provide a stitch out or a sample for your approval before we start production. Once production starts, and the items are decorated, there can be no returns.

Cancellations

Blank merchandise:
Cancellations are subject to a 20% restocking fee.
Order cancellation can only be made before shipment.
Once shipment occurs, the return policy is in effect.

Custom screen-printed and custom embroidered items: Once an order is placed with a customized logo and then it is cancelled, it is subject to 20% restocking fee, digitizing, set-up and freight charges that apply. If an order is placed and the sample does not get approved within 14 days, the order is nonreturnable.  If the merchandise has already been decorated Custom embroidered caps are not returnable.

Backorders

If an item is unavailable it will be removed from the order and you will be notified before we ship the other portion.

Prices on our website.

All prices are subject to changes without notice.


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